Privacy Policy

Last updated: May 2026

Not Broken is operated by Kelli Lawler, trading as Driftwood Therapeutic Supports, ABN 18 551 731 886. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following personal information:

  • Name and email address (when you subscribe to weekly alerts or download a free resource)

  • Name, email, phone number, and organisation (when you submit an enquiry or booking request)

  • Your role or occupation (when you indicate it in a form)

  • Any information you voluntarily provide in messages or forms

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and consent to its collection.

2. How we use your information

We use the information you provide to:

  • Respond to your enquiry or booking request

  • Send you the resource you requested (e.g. the SAFE PATHS guide)

  • Send weekly research alerts, if you have subscribed

  • Notify you of program or service updates relevant to your enquiry

We will not use your information for any purpose other than those listed above without your consent.

3. Sharing your information

We do not sell, trade, or share your personal information with third parties, except:

  • Where required by law

  • To service providers who assist with email delivery (e.g. Squarespace, Mailchimp) — these providers are contractually required to protect your information

4. Email communications

If you subscribe to Not Broken's weekly research alerts, you may unsubscribe at any time by clicking the unsubscribe link in any email. We will remove your address promptly.

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is hosted on Squarespace, which maintains industry-standard security practices.

6. Access and correction

You have the right to access the personal information we hold about you and to request corrections. To do so, contact us at kellilawlerbsp@gmail.com.

7. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact

For any privacy-related enquiries: kellilawlerbsp@gmail.com · 0456 360 604 · Driftwood Therapeutic Supports, Port Macquarie NSW.

Not Broken